Terms and Conditions

Ticket Delivery Policy

Once you have made your booking with London City Bus Tours, you will receive an instant "Thank You For Your Payment" e-mail.

You will then receive your tickets as requested:

  • E-Tickets: Received via e-mail a few minutes after booking.
  • Collect Tickets From Our Shop: Your tickets will be awaiting collection from the location of your choice.
  • Deliver Tickets to Central London Hotel: Delivered directly to your Central London Hotel (24 hrs notice required)

Lost Tickets

Please contact London City Bus Tours. We will do all we can to help.

Smoking

Smoking is not permitted but all tours make frequent stops.

Food & Drink

In the interest of the safety and comfort of all passengers, we ask you not to bring hot food or drinks onto the coach.

Children

Children under 16 must be accompanied by an adult.

Seniors

Age 60 years and over.

Students

Up to 21 years at the time of booking, must have student i.d. and be able to show it on day of travel.

Personal Insurance

Not included. Please discuss this with your travel agent.

Accident or Loss

We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited to a maximum of the refund of the tour cost. We do not own or manage the train, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.

What The Price Includes

This is specifically stated on each page.

Prices Do Not Include (Unless Stated)

Gratuities to guide and driver; personal items; lunches; travel to or from stations.

Gratuities are at your discretion and are greatly appreciated if given

Amendments & Cancellations

Please note that generally our tickets are non-changeable and non refundable and we are restricted by the terms and conditions of the supplier. However, we do understand that occasionally amendments and cancellations are unavoidable and we will do our best to accommodate the client’s requirements. The important issue is to advise us in writing (e-mail) at the very earliest opportunity for us to be able to assess the situation and assist where we can. In the event that we are able to assist then the following will apply:

Full Day & Half Day Coach Tours / London Taxi Tours / Afternoon Tea - Amendments

1 + days prior to the tour date = No problem, please contact us. (subject to availability of your chosen tour)

Full Day & Half Day Coach Tours / London Taxi Tours / Afternoon Tea - Cancellations

If the client wishes to cancel a Full / Half Day Coach Tour, the following charges will apply in relation to the total tour cost:

2 + days prior to the tour date = 0% of total cost (Full Refund)

0 - 2 days prior to the tour date = 100% of total cost

London Bike Tours - Amendments

1 + days prior to the tour date = No Problem, please contact us. (subject to availability of your chosen tour)

London Bike Tours - Cancellations

3 + days prior to the tour date = 0% of total cost (Full Refund)

0 - 3 days prior to the tour date = 100% of total cost

Christmas Coach Tours (24/25/26 December)

Once booked are non-refundable

Luxury Private Day Tours / Group Tours / Private Hire Tours

If the client wishes to cancel a Luxury Private Day Tour / Group Tour / Private Hire Tour, the following charges will apply in relation to the total tour cost:

14 + days prior to the tour date = 30% of total cost

0 - 13 days prior to the tour date = 100% of total cost

Non-Changeable & Non-Refundable Tours

Hop on Hop off Bus Tours

Hop on Hop off Bus Tours & Attraction Packages

Attraction Tickets

Train Tours

London Passes

Thames River Cruises

Warner Bros. Studio Tours

Theatre Tickets

Passport And Visa Requirements

A passport valid for any countries to be visited must be carried, and any visa if applicable. IT IS YOUR RESPONSIBILITY TO ASCERTAIN WHETHER YOU REQUIRE A VISA OR NOT. PLEASE CHECK BEFORE MAKING A BOOKING.

General Conditions

London City Bus Tours accepts no responsibility for personal injury, property damage or financial losses incurred, arising from acts or omissions by any of our recommended operators.

London City Bus Tours is an authorised booking agent for  - Golden Tours – The Original London Sightseeing Tour - Big Bus London - Real Transfers.

Tour reservations will be put in place on receipt of payment and acceptance of both the London City Bus Tours Terms & Conditions and the booking conditions of the tour operator.

Tour dates are not guaranteed. If your nominated travel date is not available, London City Bus Tours will offer the next available date. If this is not acceptable, a full refund of all monies paid to London City Bus Tours will be made. London City Bus Tours cannot accept responsibility for any additional costs or fees relating to such a booking.

Any dispute concerning a booking shall be subject to English Law.

If you have any comments or are not satisfied with our products, please write to:-

London City Bus Tours

71 Gloucester Road

London

SW7 4SS