Frequently Asked Questions

Why book with London City Bus Tours?

The company was founded in 1984 when London City Bus Tours started trading in London Victoria.

We currently offer a vast range of tours and activities to suit everyones taste and budget: Hop On Hop Off Bus Tours, London Guided Tours, Stonehenge Tours, Windsor Castle Tours, Fast Track Attraction Tickets, London Bike Tours and our latest range of Bespoke Luxury Private Day Tours, where your day is created exclusively for your group, family or loved ones.

All of our team have vast product knowledge which they love sharing with our customers, to create that perfect tour experience when visiting London and beyond!

How will i receive my tickets?

E-Ticket: You will automatically receive an E-ticket to your email address.

Collect Tickets From Our Shop: Your tickets will be awaiting collection from the location of your choice.

Deliver Tickets To Hotel: We will deliver your tickets to your Central London hotel, ready for collection from the concierge desk (24 hours notice required for this service).

Will i need to print my e-tickets?

99% of our e-tickets can be shown/scanned from your smart phone or mobile device at your chosen tour/attraction - However, on our website, next to the pricing is a 'Click Here For Ticket Information' button, informing you what is required.

Can i book in person?

Yes, we love meeting and helping our customers in person - Come in and speak to our friendly sale advisors at:

  • Victoria - Opposite 191 Victoria Street, London, SW1E 5ND (Mon - Sun 7.30am to 5.00pm)
  • Gloucester Road, 71 Gloucester Road, London SW7 4SS (Mon - Sun 8.00am to 5.00pm)

Can i book on the phone?

Yes, please call: +44 (0) 203 488 7611  (Mon to Sun 8.00am to 8.00pm).

The price on my tour voucher/ticket is more than on your website?

We discount many of our tours and attractions.

Your tour voucher/ticket will always show the full price. However, you will not be charged any more than stated on our website, and as confirmed on your payment receipt.

The price you see on our website is the price you pay, not a penny more!

Do you offer group discounts?

If your group consists of 10 or more people, then please contact our Groups Department who will be happy to assist you with your enquiry and see what we can arrange for you:

How secure are my personal details?

Your personal details are entirely secure. Your personal information is submitted on a secure server with 128-bit SSL encryption and is used only in order to create your ticket and/or contact you if there is any problem with your booking. Your details will not be passed on to any third-party.

Will you send me promotional material?

It's your choice. When making your booking, a checkbox will appear which you are required to 'tick' if you wish to receive news, special offers etc. By ticking this box, you are giving London Bus Tour Tickets your consent to be sent promotional material, which you can opt out of at any time.